Your Commitment To Us
Appointment Cancellation
If you know you cannot make an appointment please tell us as soon as you can.
We can re-arrange your appointment if you wish and fit someone else in on your cancellation.
Evening, Night and Weekend Visits
Please confine out of hours calls to requests for visits for urgent medical conditions only.
The doctor you are calling will have worked that day and will have to work the following day.
Changes of Name, Address and Telephone Number
If you change your circumstances please tell us so that we can update our records.
This makes it easy for us to contact you should the need arise.
Telephoning the Surgery
For routine telephone calls to the surgery please ring after 11am as the lines are usually very busy up till then.
Comments and Suggestions
Please let us know about the service you receive. It will help us to improve our service to you and to others.
If you have any comments, suggestions or complaints please contact our Practice Manager or one of the doctors.
Our Commitment To You
Be treated with courtesy by all members of staff.
You will receive care from the most appropriate and suitably qualified member of staff.
Access to your medical records will be limited to the staff providing care for you.
A non-urgent appointment will be available to you within three working days under normal circumstances.
If you require an urgent appointment you will be seen on the same day.
If all appointments have already been taken arrangements will be made to fit you in to the surgery that is running or, if there is no surgery running, the next surgery (in these circumstances some waiting may be unavoidable).
You may request an appointment with the doctor of your choice. This will be arranged for you as soon as possible depending on the availability of the doctor concerned.
Our aim is to see you on time. You will be informed of the reason for any substantial delay affecting your own appointment time.
Except in exceptional circumstances all daytime home visits will be undertaken by the doctors of this practice.
Repeat prescriptions, once authorised by one of the doctors, may be requested online, in person or by post (enclosing an SAE if you wish). Prescriptions will be ready for collection (or posted out) 48 hours later.
Suggestions, comments and complaints will be dealt with promptly and confidentially.