Appointments

Urgent appointments

Urgent cases will be seen on the same day, but not necessarily by the doctor of choice. Even if all appointments have been taken arrangements will be made to fit in urgent cases. 

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 0151 486 3780 or 0151 511 5919, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment:

  • phone us on 0151 486 3780 or 0151 511 5919, Monday to Friday from 8am to 6.30pm
  • use our GP online system – Patchs
  • visit the surgery and speak with a receptionist, Monday to Friday during opening times
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

Please arrive 10 minutes before your appointment time in case there are administrative tasks that the receptionists need to go through with you prior to your appointment.

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To book a Telephone Consultation you will need to ring as early in the day as possible, leave a telephone number to be contacted upon and be available during a time window (our receptionists will explain).

Also, you will need to tell the receptionist broadly the purpose of the call as somethings cannot be done over the telephone. In the latter circumstance you may receive a call back asking you to make an appointment.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • phone us on 0151 486 3780 or 0151 511 5919, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon as possible.

Requests for visits can be made by phone or by sending a fully informed messenger to the surgery and should be made before 10am wherever possible.

Please remember that home visits are for those patients who are too sick or too frail to come to the surgery; unnecessary home visits waste valuable medical time.